Complaints Policy and Process

At Admireme.VIP we are committed to maintaining a platform that is respectful, safe, and compliant with the law. We take all complaints seriously and aim to resolve them in a timely, fair, and transparent manner.

1. Purpose of This Policy
This policy outlines how users, content creators, and third parties can submit complaints regarding:

  • Content violations (e.g., non-consensual material, underage content)
  • User behaviour (e.g., harassment, abuse, impersonation)
  • Technical issues or platform abuse
  • Intellectual property and DMCA concerns
  • General concerns or dissatisfaction with the service

2. Who Can Submit a Complaint
Complaints may be submitted by:

  • Users of the site
  • Individuals depicted in content on the site
  • Copyright owners or authorized agents
  • Concerned third parties (e.g., legal representatives, guardians)

3. How to File a Complaint
To file a complaint, send a detailed message to:
Email: [email protected]
Or use the on-site “Report post” or “Contact” feature

Include the following details:

  • Your full name and contact information
  • A clear description of the issue
  • The URL or location of the content in question (if applicable)
  • Any relevant screenshots, evidence, or legal documents
  • Your desired resolution (if applicable)
  • Note: Anonymous reports are accepted, but response and resolution may be limited without sufficient detail.


4. How We Handle Complaints
Upon receiving your complaint, we will:

  1. Acknowledge your complaint within 48 hours.
  2. Review the complaint, typically within 72 hours, depending on complexity.
  3. Investigate by checking logs, content, or contacting involved parties.
  4. Act in accordance with our Terms of Service and applicable laws. This may involve:
    • Content removal or restriction
    • User warning, suspension, or ban
    • Referral to law enforcement or legal advisors

5. We will then respond to you with the outcome, explanation, or next steps.

6. Appeals Process
If you are dissatisfied with the resolution, you may submit an appeal within 7 days of receiving our decision. Appeals must include:

  • The original complaint reference (if provided)
  • Reason for dissatisfaction
  • Any new or supporting evidence

Appeals are reviewed by a senior moderator or compliance officer, with a final response issued within 10 business days.

7. Urgent or Legal Complaints
Urgent complaints involving child safety, threats of violence, or illegal activity are prioritized and may be reported directly to:
Urgent Contact: [email protected]
Law Enforcement Cooperation: We fully cooperate with local and international authorities in legal investigations.

8. Privacy and Confidentiality
All complaints are handled with discretion. Personal information is only shared where legally required or with your consent. Retaliation or harassment of complainants will not be tolerated.

9. Policy Updates
We reserve the right to update this policy to reflect changes in laws, best practices, or operational procedures. 

Contact
For questions or formal complaints: [email protected]
Kiwi Leisure T/A Admireme, Azets, Wynyard Park House, Wynyard, Billingham, TS22 5TB